Yes, email piping (automatically creating ticket from e-mails) is supported by HelpDeskZ.To enable email piping for your help desk follow this email piping tutorial.

This page intends to provide basic security tips for HelpDeskZ administrators. In other words - how to make HelpDeskZ more secure and less prone to attacks? 1. Keep HelpDeskZ updated As with any ...

HelpDeskZ requires: PHP 5.x MySQL database GD Library (only for captcha verification) Mod_rewrite (only if you want to use permalinks)

To install HelpDeskZ follow these steps: Extract the files and folders from the HelpDeskZ zip file you downloaded. Open the readme.html file included in the download. Follow step-by-step instr...

HelpDeskZ can be translated to any language, you only have to follow these steps: Go to /includes/language and copy the file english.php and use that copy to create your file language, rename it...